TxtSquad Resources and Insights

Agentic AI is transforming healthcare communication by replacing fragmented, app-based systems with intelligent text and voice agents that offer faster, easier access to care—without downloads, logins, or learning curves. This shift marks a broader industry trend toward moving beyond traditional apps and into a more seamless, AI-powered future.

Don’t know your HIPAAs from your PIPEDAs? No worries! This glossary will get you up to speed on the must-know terms for healthcare texting, privacy, phone systems, AI, and patient engagement.

Improve communication, save time, and enhance patient experience with powerful new AI features from TxtSquad -- AI Text Agent, AI Phone Agent, and AI Voicemail. Learn how these tools work and how they can transform your pharmacy’s operations today!

Don't let "I forgot" be the reason your patients don't show up

Walk-in clinics can enjoy the benefits that text messaging provides: lower call volume, reduced no-shows, and less stress for staff and patients alike. Read on to learn exactly what you need to do to get your clinic texting and start enjoying these benefits today!

You might be surprised by what the humble text message can do for your pharmacy

Adding text messaging to your patient engagement strategy not only enhances operational effectiveness for healthcare providers but also improves the patient experience.

APC members enjoy big benefits with TxtSquad - streamlined patient communications, seamless scheduling, and data-driven automations with TxtSquad’s easy to use, HIPAA-compliant system

We are pleased to announce, that we're rolling out a completely refreshed User Interface and powerful new features for our TxtSquad Web App.

If you’re looking to use SMS services in your pharmacy operations, this step-by-step guide will lead you through the process.

SMS Polling is a super useful tool with numerous applications. As mobile phone usage continues to grow, so will SMS polling.

Text messaging enhances local government communication by providing fast, efficient outreach, enabling citizen involvement, simplifying event planning, and personalizing info. TxtSquad helps facilitate these processes and boosts community engagement.

Municipal governments are using SMS for its broad reach, cost-effectiveness, and immediacy, and successful implementation requires strategic planning, effective messaging, and respect for recipient preferences.

Have you found yourself wondering if you should use email or SMS for your outreach efforts? If so, let us help clear up that confusion!

We all know that when it comes to SMS marketing, timing is everything. After all, who wants to receive a text message at the crack of dawn or in the middle of the night?

Ensure SMS sending compliance in the USA with our comprehensive guide on navigating SMS spam laws. From understanding TCPA and CTIA regulations to managing opt-ins and opt-outs, we provide key guidelines to help your organization avoid fines and violations.

Learn how to send effective text messages by understanding your audience, segmenting your contact list, and using automation tools to optimize timing.

Texting can be one of the best ways to increase engagement in your neighborhood with residents.

If you want to incorporate SMS into your healthcare facility, there are a few best practices to consider as you begin to set up your policies and procedures.

If you want to improve the patient experience and increase care at your medical facility, while saving your office staff time and frustration on leaving unanswered voicemails, SMS appointment reminders might be the way to go.

Learn about the significant challenges that arise from using WhatsApp to communicate with your employees. 

Communicate more effectively with texting in the workplace. Here are some things you should consider with texting vs. email in the workplace.

Learn about best practices for sms employee communication. Use TxtSquad's employee texting system to mass text your employees with ease.

Can you text with patients on your landline? Absolutely! Let's go through the benefits of text-enabling your landline and how a professional SMS platform like TxtSquad's can help your clinic!

Customer service is at the heart of a business’s long-term success. Without providing good service to the customers, you would have great difficulty in retaining them. This is why businesses usually try to provide the best customer service experience to their clients.